Privacy Policy
We are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to our Practice’s website and governs data collection and usage. By using this website, you consent to the data practices described in this Statement.
Effective Date: 11/06/25
1. Introduction
At Huntington Pet Vet, we are committed to protecting the privacy and security of our clients and their pets’ information. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when you opt-in to receive text message (SMS/MMS) communications from us.
2. Information We Collect via Text
When you opt-in to our text messaging service, we may collect and process the following information:
Personal Identifiers: Your name, your pet’s name.
Contact Information: Your mobile phone number.
Communication Content: The content of our text exchanges, including appointment reminders, health check-ups, lab results, and responses to your inquiries.
Health Information (PHI): Information related to your pet’s health, treatment plans, and medications may be included in our texts. We treat this information with the highest level of confidentiality.
3. How We Use Your Information
We use the information collected through text messaging to:
Send you appointment confirmations and reminders.
Provide updates on your pet’s health, including lab results and follow-up care instructions.
Respond to your questions and requests.
Send you important health-related alerts or recalls.
4. Consent
By providing your mobile number and opting in to our text message service (e.g., by checking a box, sending a keyword to a short code, or verbally agreeing), you expressly consent to receive automated and non-automated text messages from us at the number you provided. Message frequency varies.
5. Information Sharing and Disclosure
We value your trust. We do not sell, rent, or trade your mobile number or personal information to any third parties for their marketing purposes.
We may share your information with:
Service Providers: We use a secure third-party texting platform to deliver messages. These providers are bound by contract to protect your information and use it only for the services we request.
Legal Obligations: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
6. Data Security
We take reasonable administrative, physical, and electronic measures to protect the information we collect via text from unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Choices & Rights (Opt-Out)
You can stop receiving text messages from us at any time. Simply reply STOP to any message we send you. You may receive one final confirmation text. For help, reply HELP. You may also contact us directly at [Clinic Phone Number] or [Clinic Email Address] to update your communication preferences.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website and/or through other communication channels.
9. Contact Us
If you have any questions about this Privacy Policy or our text messaging practices, please contact us:
Huntington Pet Vet
20032 Beach Blvd
714 969 0211
support@huntingtonpetvet.com
Terms and Conditions for Text Communications
Effective Date: 11/06/25
1. Acceptance of Terms
By opting in to receive text messages (SMS/MMS) from the Huntington Pet Vet, you agree to these Terms and Conditions and our Privacy Policy.
2. Description of Service
We offer an optional text messaging service to provide:
Appointment reminders and confirmations.
Health updates (e.g., lab results, follow-up care).
Responses to your inquiries.
3. User Consent
By opting in, you represent that you are the subscriber of the mobile number provided or have the subscriber’s permission to enroll it. You consent to receive automated and non-automated messages from the Clinic.
4. Message Frequency
The number of messages you receive will vary based on your interactions with the clinic (e.g., number of appointments, inquiries). Typically, you will receive a few messages per month.
5. Charges
No mobile message charges will be incurred from the Clinic for our text messages. However, Message and Data Rates May Apply from your mobile carrier. You are solely responsible for any charges from your carrier related to text messages.
6. Supported Carriers
Our service works with all major U.S. and Canadian carriers, including but not limited to: AT&T, T-Mobile, Verizon, Sprint, Rogers, Bell, Telus. Carriers are not liable for delayed or undelivered messages.
7. Clinic’s Rights
We reserve the right to:
Modify or terminate the text messaging service, for any reason, without notice.
Suspend or terminate your access to the service if we believe you have violated these Terms.
8. Disclaimer of Liability
The text messaging service is provided on an “as-is” basis. While we strive for timeliness and accuracy, we do not guarantee that messages will be delivered without delay or error. The Clinic is not liable for any failed, delayed, or misdirected message delivery; any errors in the content of a message; or any actions taken or not taken by you or anyone else in reliance on a message.
Important: Text messages are not a substitute for emergency veterinary care. If your pet is experiencing a medical emergency, please contact our clinic directly by phone, go to the nearest emergency veterinary hospital, or call an emergency helpline immediately. Do not wait for a text response.
9. Privacy
Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy (see above).
10. Opt-Out
You can unsubscribe from our text messages at any time. To opt-out, reply STOP to any message. For assistance, reply HELP or contact us at [Clinic Phone Number].
11. Governing Law
These Terms shall be governed by the laws of the state/province of [Your State/Province].
12. Contact Information
For questions about these Terms, please contact:
Huntington Pet Vet
20032 Beach Blvd
714 969 0211
support@huntingtonpetvet.com
Collection of your Personal Information
This Practice collects personally identifiable information, such as your email address, name, home or work address, or telephone number. This Practice also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.
There is also information about your computer hardware and software that is automatically collected by this website. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, maintaining the quality of the service, and providing general statistics regarding the use of this website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others.
This Practice encourages you to review the privacy statements of websites you choose to link to from the website so that you can understand how those websites collect, use and share your information. This Practice is not responsible for the privacy statements or other content on any other websites.
Use of your Personal Information
This Practice collects and uses your personal information to operate the website and deliver the requested services. This Practice also uses your personally identifiable information to inform you of other products or services available from this Practice and its affiliates. This Practice may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
This Practice does not sell, rent or lease its customer lists to third parties. This Practice may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services, and they are required to maintain the confidentiality of your data.
This Practice does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
This Practice will disclose your personal information, without notice, only if required to do so by law.
Use of Cookies
The website uses “cookies” to help this Practice personalize your online experience. A cookie is a text file that is placed on your hard disk by a website server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
Security of your Personal Information
This Practice secures your personal information from unauthorized access, use, or disclosure. This Practice secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
This Practice will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to inform how this Practice is protecting your information.
Contact Information
If you have any questions, please contact us at support@huntingtonpetvet.com.